As a Senior Problem Manager, you’ll identify and remediate problems within our customer cloud infrastructure.Problem Managers play an integral part in ServiceNow’s success, and we work closely with Software Developers, System Administrators, and Support Technicians to manage known errors, mitigate their potential impact, and drive remediation. Additionally, we support root cause troubleshooting and analysis, incident escalations, and other critical ITIL processes.What you get to do in this roleDrive root cause investigations for high impact/high visibility issues.Collaboratively develop creative and meaningful resolutions to problems, creating the best results for our customers and the company.Contribute to the design of new processes, data modeling, reports, policies, and procedures across operational, support, and other adjacent teams.Grow problem management best practices across all functions and levels of the organization by training, coaching, and providing guidance to internal teams.