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Purpose of Role
Delivering high quality technical service, promote TNT values in technology and provide effective services to the Business Main Responsibilities: P&L Responsibility-Contracted and new business from existing customers Enabling smooth transition of new accounts Customer retention through creation of stickiness. Expansion of services to fill all gamut s of infrastructure-increase breadth. Increase penetration into these accounts across all existing services-increase Depth. Focus on project opportunities and transformation initiatives ITIL process definitions and implementation Automation in service delivery Creation of reusable service and process components Resource management Utilization Billing Management reporting Conduct regular in depth service and process audits. Employee retention, motivation and training Focus on grooming people from L1 to L2, L2 to L3 within select timelines Value add to customer-YOY by working closely with the Transformation and Consulting group for: Architecture gap assessment studies Implementation of new technologies Consolidation/virtualisation opportunities Reduce business impact of outages Cost savings through better solutions Enhance operational efficiencies Overall SLA management Overall Customer Satisfaction Overall employee satisfaction Escalation handling on SDM responsibilities Desired Skills and Experience Core competencies, knowledge and experience: Minimum of 12-15 yrs out of which atleast 8+ years of IT Infrastructure Operations/ Datacenter Operations & Management at Director level Bachelors degree in Engineering (in Computer Science/ Electrical/ Electronic/ Communication) In-depth understanding of technical technologies Experience of managing outsourced or offshore supplier support groups Strong verbal/written communication skills Technical / professional qualifications: Strong Techno-Commercial/ Business Orientation and Cost Sensitive with ability to balance decisions between Automation/ People & Infrastructure Availability. Strong Leadership/ Team Building/ Decision Making attribute Demonstrated success in creating a delivery organization using Enterprise Network Systems Management Tools & managing it either for a F-500 company or for a leading IT Service Company Expertise in Defining Process and ensure the implementation within the Service Delivery Organization; exposure to ITIL Best Practices is necessary Datacenter Migration/Consolidation experience will be an advantage Technology appreciation in the areas of: OS Windows, Unix Storage Netapp and Backup tools Database - Oracle, SQL Management Tools - SCOM, BEM,SERVICE NOW Networks LAN, WAN Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours Open to Intensive Travel both inbound and out bound Business Skills Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management Ability to interact with customers so as to ensure that the service is flexible, efficient and responsive To work through issues analytically to a successful conclusion Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels. Experience in the management of multi-discipline teams in distributed locations. Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services. Use of ITIL service management framework to deliver best practice capabilities for TNT. Proven- ID: #49335791
- State: Florida Orangecounty 32709 Orangecounty USA
- City: Orangecounty
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2023-02-21
- Deadline: 2023-04-21
- Category: Et cetera