Vacancy expired!
- Answer telephone calls, e-mail inquiries, and visiting customers experiencing technical problems
- Install, configure, deploy, maintain, and ensure the effective operation, within County standards, of all end-user hardware, software, and mobile devices. Some of these devices are:
- Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.
- Software: Windows OS, Microsoft Office, applications, VPN, Netmotion
- Monitor, respond to trouble calls, and provide end-user training in use of equipment and software
- Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site
- Utilize excellent customer service skills and exceed customer’s expectations
- Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.
- Apply excellent written and verbal communication skills to convey technical and non-technical terms
- Ability to document technical procedures/solutions to update Support Center documentation
- Interact and coordinate resolution of problems with internal/external IT groups and/or vendors
- Knowledge of MS Exchange, Active Directory, and Network protocols
- Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays
- Responsible for traveling to remote sites. Afterhours (on-call) weekly rotation
- Valid driver license and ability to lift to 50 lbs.
- Ability to self-develop relevant job-related skill(s) for current role
- Associate degree from an accredited institution in Information Technology or closely related field
- This may be substituted for two-years of recent direct job experience in a medium to large scale enterprise IT support environment
- One-year of fieldwork IT technical experience in an enterprise support center environment
- Valid driver license and reliable transportation
- Must have a clear and easily understood speaking voice
- A+ Certified
- This may be substituted for the following certificates:
- Cisco IT Essentials
- Microsoft Certified Solutions Associate (MCSA)
- ETA Computer Service Technician (CST)
- ID: #22175415
- State: Florida Orlando 32801 Orlando USA
- City: Orlando
- Salary: $0+
- Job type: Contract
- Showed: 2021-11-04
- Deadline: 2021-12-11
- Category: Software/QA/DBA/etc