Service Desk

07 Nov 2024

Vacancy expired!

Representative Duties:
  • Answer telephone calls, e-mail inquiries, and visiting customers experiencing technical problems
  • Install, configure, deploy, maintain, and ensure the effective operation, within County standards, of all end-user hardware, software, and mobile devices. Some of these devices are:
    • Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.
    • Software: Windows OS, Microsoft Office, applications, VPN, Netmotion
  • Monitor, respond to trouble calls, and provide end-user training in use of equipment and software
  • Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site
  • Utilize excellent customer service skills and exceed customer’s expectations
  • Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.
  • Apply excellent written and verbal communication skills to convey technical and non-technical terms
  • Ability to document technical procedures/solutions to update Support Center documentation
  • Interact and coordinate resolution of problems with internal/external IT groups and/or vendors
  • Knowledge of MS Exchange, Active Directory, and Network protocols
  • Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays
  • Responsible for traveling to remote sites. Afterhours (on-call) weekly rotation
  • Valid driver license and ability to lift to 50 lbs.
  • Ability to self-develop relevant job-related skill(s) for current role

Minimum Qualifications
  • Associate degree from an accredited institution in Information Technology or closely related field
    • This may be substituted for two-years of recent direct job experience in a medium to large scale enterprise IT support environment
  • One-year of fieldwork IT technical experience in an enterprise support center environment
  • Valid driver license and reliable transportation
  • Must have a clear and easily understood speaking voice
  • A+ Certified
  • This may be substituted for the following certificates:
    • Cisco IT Essentials
    • Microsoft Certified Solutions Associate (MCSA)
    • ETA Computer Service Technician (CST)

  • ID: #22329741
  • State: Florida Orlando 32801 Orlando USA
  • City: Orlando
  • Salary: $0+
  • Job type: Contract
  • Showed: 2021-11-07
  • Deadline: 2021-12-11
  • Category: Software/QA/DBA/etc