Service Desk & EUC Support

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. One of our clients has a new opening for a Service Desk & EUC Support Technician to join their team onsite in the Jacksonville, FL area. The ideal candidate will have experience with Windows, Citrix, Outlook etc. (common desktop software) and able to work occasional weekends (that will be adjusted for weekdays off). This role will be structured as 8-hour shifts (between 7AM MT and 7 PM MT). Responsibilities:

• Business user support / desktop / laptop support
• Help line support
• Take phone calls from the client users
• Attend to calls on service desk hotline
• Resolving desktop hardware and software issues of client users
• Desktop setup / removals (take computers from storage, image and install at the client user desk)
• Walk to client user's desk if required, for resolving the issues
• Making sure that room with hardware inventory is neat and clean
• Desktop moves when users move from one place to another place
• Vendor / OEM coordination