Services Branch Lead

Req ID: RQ185215Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret/SCIPublic Trust/Other Required: NoneJob Family: Project/Task ManagementSkills:Desktop Applications,Service Desk Management,Team LeadershipCertifications:Security+, CE - Sec+ CEExperience:8 + years of related experienceUS Citizenship Required:YesJob Description:Job Description:GDIT is looking for a Senior Services Lead to direct all aspects of service operations and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.Duties and Responsibilities: As the Information Technology Services Branch Lead for the CITS Program, assists with leading Service Desk, Desktop Services, Wireless, and SecureView teams. Provides subject matter expertise on improving customer support in support of the USCENTCOM Commander’s highest priorities though implementation of disciplined program, project, and engineering processes. Provides oversight to the Incident and Problem Management processes and maintains awareness and coordination with all aspects of Major Incident Management. Additionally, ensures that all associated projects, initiatives, and processes are in conformance with the organization's established policies, procedures, and objectives. Supports Service Design and Transition actions and implements Continual Service Improvement tasks in coordination with operations teams. Drives vendor engagements to ensure responsive Tier IV support and to ensure technology innovation analysis to best inform future enterprise consideration.Additional Responsibilities:

Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise

Implement best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services work that include use of MS Project Scheduling, Detailed Resource Planning, performance tracking, and workload prioritization of the combined teams to effectively meet customer milestones

Support the development of status work products, to include briefing materials that showcase accurate service delivery metrics and team performance to mission outcomes

Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases

Champion organizational change management efforts that impact internal engineering, operations, and service delivery operations within programs technical teams

Directly support teams with unique Service Delivery related strategy and design, and partner with the operations team to bring designed capabilities online and deployed across the environment

Partner with the quality team to implement an effective quality management program that covers all elements of technical delivery to measure and provide insights into customer experience

Education and/or Certifications:Required:

Bachelor’s Degree with a focus in computer science, engineering, or a related field of study and at least 8 years of experience

Applicable DoD 8140 or DoD 8570 Certification

Desired:

Master’s Degree with a focus in computer science, engineering, or a related field of study

ITIL 4 Foundation Certification

Required Skills:

8 years+ of progressive technical implementation, team leadership, and customer relationship experience

Skilled in utilizing best practice engineering methods

Experience in strategic planning, including contributing recommendations with supporting data and preparing and executing action plans

Proven proficiency in analyzing, evaluating, and overcoming program risks across multiple project teams

Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment

Possess a minimum of five years of experience supporting high-level and Senior Government Executive customers with IT requirements

Desired Skills:

Experience with USCENTCOM and familiarity with its mission

Knowledge and familiarity with USCENTCOM’s IT environment

Clearance Requirement:

Active TS/SCI

Travel Requirements:

Required USCENTCOM Exercise support of up to 10% Travel during the Year to OCONUS Locations

The likely salary range for this position is $114,750 - $155,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.