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- Manage a set of Payment processing and Client Access channel applications.
- Understand Service-Level Agreements (SLAs), Service Level Objectives (SLOs) and Operational-Level Agreements (OLAs) to ensure service levels match client expectations and manage error budget.
- Identify risks and issues related to the area and define appropriate automated solutions, ensuring that the right problem-solving techniques and processes are applied by the team and vendor partners.
- Build and deploy automation around causation and correlation of events in our infrastructure.
- Provide strict production gatekeeper function by reviewing proposed solutions ensuring proper standards are adhered to
- Update Runbooks and Known Error Database (KEDB) when required, and participate in all Business Continuity Planning (BCP) and component failure tests based on the run books.
- Experience with Service Operations (within a global operations context) and IT in large corporate environments (specifically in controlled production environments in Financial Services Technology, FinTech, or a client-facing function)
- Proficiency in operating infrastructure on any public cloud (e.g., Google Cloud Platform [Google Cloud Platform]) as an SRE/DevOps
- Experience with end-to-end Level 2 management and good overview of Production/Operations Management overall
- Understanding of Structured Query Language (SQL) Server or Oracle databases, Linux OS, and RedHat OpenShift platform
- Experience with monitoring tools like Geneos and Splunk
- Excellent communication skills, both written and spoken
- ITIL Certification, Cloud certification
- Self-motivated
- Analytical mindset, problem solver
- Flexible with work hours
- ID: #49332153
- State: Florida Jacksonville 32201 Jacksonville USA
- City: Jacksonville
- Salary: $100,000 - $120,000
- Job type: Permanent
- Showed: 2023-02-21
- Deadline: 2023-04-16
- Category: Et cetera