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Provides inbound phone, web or email software support to resolve client inquiries effectively and efficientlyCommunicate with internal customers in a professional, timely and effective mannerPerform other duties as assigned by management including, but not limited to, product release testing and client / internal project workTrack, escalate, and redirect problems to correct resourcesContinually develop product expertise by reviewing new functionality, testing product issues, and utilizing internal resourcesResponsibly communicates to all parties involved in issue resolution to meet and manage client expectations.Consult clients on best practices for optimal use of medical softwareCreates or enhances documentation throughout the support processProvide oftware training to staff and customers upon new releases