Sr. Director, Club Operations - Florida

Reporting to the Regional Vice President of Operations, the Sr. Club Operations Director will be responsible for maintaining Equinox Standards across an assigned market area. This leadership role demands a deep understanding of Club management, with a focus on driving sales, enhancing the member experience, and ensuring that the Equinox’s luxury image is consistently upheld. The Sr. Director of Club Operations will lead and manage a group of General Managers and will with closely to lead Club and Ancillary teams, implement strategic initiatives and hold teams accountable for delivering results. The Sr. Director of Club Operations will have a strong presence in driving membership sales, maintaining operational excellence, and fostering a culture of success, guided by our core values.Operations ManagementMember experience and satisfactionFacilities maintenance and cleanlinessStaff management and developmentGroup fitness programmingPersonal training programsCompliance with safety and hygiene standardsFinancial PerformanceAchieve revenue targets and control expensesManage budgets and analyze financial reportsIdentify opportunities for growth and profitabilityTeam LeadershipRecruit, hire, train, and develop department managersFoster a positive and collaborative work environmentMotivate and inspire staff to achieve goalsConduct performance reviews and provide feedbackMember EngagementBuild relationships with members and address their needsResolve member complaints and issuesCreate a welcoming and inclusive atmosphereBrand Standards:Ensure adherence to Equinox brand guidelines and service standardsMaintain a high level of professionalism and presentationImplement marketing and promotional initiativesRESPONSIBILITIES:

DailyTeam Engagement - huddles, meetings, workoutsCoaching GMs - Focusing on leadership and strategyClub Visit and Walk Through - 1-2 clubs/day 1on1 business meetings with GMs, AGMs and Regional LeadersReview clubs appointments - previous day activities (prospects, sales, equifits) Structured 1on1 GM Meetings - 30 min in person at least 2-3x/weekSchedule Accountability - Checking schedules on arcon, verifying in personMonthlyGM & AGM development - ensuring it's happening (either directly or GM is delivering), schedule, reviews, learning People Pipeline - Staffing for future needs, identifying talent for growthSales Strategy and Accountability - ensure systems and processes are being followedAlignment and collaboration with regionals - AE, Ancillary, SalesAttend PT Forums when applicableStepping in when the GM requires supportFull facility inspections - 2/weekMeet with Regional leaders ancillary every other week/monthlyCalls - RVP Regional call, Senior Club Director call, GM callPERFORMANCE TARGETS:100-110% in the following areas:New Sales AttritionTotal Operating Revenue/EarningsTotal Contribution/Profit