Sr. Director, Digital Technology

29 Jun 2024

Vacancy expired!

Job Req #: 657843

Job Description: Senior Director, Digital Technology

Location: Tampa, FL. Will consider remote in the US if you are okay with being flown in several times, initially

Job Type:

FTE/Direct Hire

My client's IT team's mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The IT team drives their competitive advantage by enhancing consumer experiences, enabling business growth, and advancing operational excellence.

As a Web and Digital Technology leader, you think first about what their customer wants and then execute. You naturally collaborate to conceptualize, design, and bring designs to life. You are a problem solver who loves data, you confidently create user flows, journey maps, wireframes, and prototypes, and review your impact on the customer journey.

The Digital Experience leader is responsible for understanding and innovating on new ways of working, having a broad focus on employee, customer experience and applying user experience principles across the digital landscape.

Key Responsibilities:

  • The journey from monolith, legacy applications to digital native enterprise has started and my client wants you to partner with them to enable this digital transformation journey
  • To make this happen, they are looking for a highly capable and experienced digital engineering leader who has proven experience and track record
  • World class digital engineering is critical for them to provide world class web and mobile solutions
  • They are transforming from a traditional to modern technology organization.
  • Nurturing their software engineering teams with top notch technical talent and exemplary agile ways of working
  • Managing end-to-end solution performance across front end, integration layer and backend operational systems
  • Implement highly scalable and performant software platforms for B2C e-commerce

Qualifications:

  • Create a digital product vision, strategy, and business cases that continuously improve the digital user experience and achieve business objectives
  • Develop a Web Governance strategy including the implementation of technical systems, policies and procedures to maintain an orderly web presence across the North America region
  • Define requirements working with cross business units like Marketing and source enterprise Marketing Technology to meet the needs of the business and enhance their capabilities
  • Experience with Content management platforms like Episerver or OpenText TeamSite Web Content Management, Nuxeo CMS Platform, Bloomreach Experience
  • Must be obsessed with delivering results, insist on high standards, possess a knack for thinking big and "finding a way", and an external awareness and curiosity to innovate and disrupt
  • Establish multi-year roadmaps, highlighting current gaps and anticipating and fulfilling future business and customer needs for the digital capabilities such as eCommerce, Mobile and Customer Care
  • Establish and execute projects on roadmap in partnership with business, engineering and other stakeholders . Provide L1 and L2 support. Partner with the engineering team for L3 support
  • Must be able to lead a team with diverse skill sets including business analysts, scrum masters, and developers .
  • Drive the culture of diversity, inclusion and belonging
  • Interact with IT vendors, external suppliers, and other contractual partners to ensure delivery of competitive service level agreements
  • Deliver presentations and facilitate meetings while adapting communication to varying audiences
  • Participate in the evaluation of new tools, platforms and technologies and articulate the business case for investments
  • Monitor and introduce trends, new and emerging technologies, processes, and best practices the digital area, globally
  • Manage a portfolio of IT investments, including delivering and enhancing core systems; driving productivity, efficiency and service
  • 10 to 15 years of increasing experience, responsibility and success in Guest and customer Information Systems & Technology environments
  • 10+ years of experience in leading digital capabilities such as ecommerce, CMS, DAM, native mobile app dev and customer care & managing multiple teams
  • Experience formulating vision and strategy to transform, simplify and modernize the implementation of customer-facing capabilities
  • Expertise in strategy, innovation, and delivery methodologies such as agile, waterfall and scrum
  • Demonstrated ability to build great digital products on time and with a focus on revenue opportunities
  • Demonstrated leadership, coaching, & mentoring of team members
  • Experience developing a business case to justify IT investments
  • Experience managing technology capital and expense budgets
  • Experience with evaluation, recommendation and procurement of IT assets and solutions
  • Project Management experience, including estimating and forecasting, budget and financial management as well as resource management
  • Prior Vendor Management responsibility and expertise
  • Exceptional relationship & team building skills
  • Bachelor's Degree in Computer Science or comparable focus
  • Once a month travel required in support of global team and project management
  • Excellent command of Microsoft Project, Excel, PowerPoint & Visio, LucidChart, draw.io
Technical Expertise:

  • Knowledge of creating A/B and/or multivariate tests
  • Knowledge of Agile / Scrum, particularly as related to modern development environments for web and mobile
  • Knowledge of web technologies, including: Angular, React, ReachJS, HTML, CSS, JavaScript & XML
  • Experience in Event-Driven Microservices Architecture
  • Expert experience with cloud providers (Azure, Google Cloud Platform, AWS ) and DevOps
  • Experience in developing capabilities consuming APIs, and micro services
  • Experience in any commercial eCommerce platforms such as: BigCommerce, Salesforce Commerce Cloud or leading open sourcE
  • Progressive experience in customer focused web product management and/or UX/UI design
  • Leading web design or web/mobile product management teams
  • Creating brand, experience, new product introduction, and service design, culminating in a portfolio
  • Leading large-scale implementation projects including website re-architecture and re-platforming
  • Partnering with IT to create strategic plans to improve overall customer journey and experience
  • Owning and optimizing onsite search tools like Coveo/Apache Solr or ElasticSearch
  • Experience in headless content and commerce capability

Education:

  • BS/MS degree in Computer Science, Engineering, or other IT discipline, or equivalent practical experience

Diane Douglas

Senior Technical Recruiter

About Ascent: The Ascent Services Group (ASG) is a nationally recognized technology staffing and consulting firm whose fundamental business is providing staffing services to Small, Medium, and Large Enterprise clients in our core market verticals: Financial Services, Healthcare, Technology and Life Sciences. As consultants for ASG, you will have access to many of the top clients within the industries we serve. Our goal is to deliver innovative talent through proven best practices and effective resource optimization. Become one of ASG's candidates and experience the difference!

  • ID: #43688238
  • State: Florida Tampa bay area 33607 Tampa bay area USA
  • City: Tampa bay area
  • Salary: $160000.00 - $170000.00 per annum
  • Job type: Permanent
  • Showed: 2022-06-29
  • Deadline: 2022-08-27
  • Category: Et cetera