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Job Description SummaryLiberator Medical Supply, a subsidiary of BD, is seeking a Sr. Manager, Cloud Infrastructure and EUS to lead and inspire teams focused on all aspects of our Cloud Infrastructure and delivery of best-in-class services to our end users.Our vision is to create world-class service capabilities making it easier for customers to manage their condition, improve their lives, and access and consume our products. We are implementing solutions that are customer-centric, integrated, efficient, flexible, scalable and user-friendly. You will work closely with various business, product, and technology teams to innovate, architect, design, build, and automate.The ideal candidate is a technologist that fosters teamwork and can build strong interpersonal relationships with the Operations teams, Technology teams, Leadership, and Stakeholders with a focus on building the right functionality in the right order and helping overcome obstacles. The successful candidate must be highly analytical, detail-oriented, and naturally curious with the ability to improvise and develop creative solutions when common approaches fail. The candidate possesses a strong value of pragmatism over idealism in times of uncertainty with a perpetual curiosity and passion for honing your craft.Be part of something bigger!BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.Job DescriptionPRIMARY DUTIES AND RESPONSIBILITIESLead a team that designs, develops, and maintains the cloud platform infrastructure and services adhering to key DevOps principles
Build and lead a distributed team to ensure high availability for the organization’s platform and its associated application infrastructure environments in Azure
Develop and maintain 2 to 3-year strategic cloud infrastructure plan including long-term vision, technology roadmaps, goals and objectives
Build and lead a skilled team of individuals that will patch, backup, monitor, alert and report on the Cloud infrastructure environment and serve as point of contact for all issues that require escalation or technical analysis for resolution
This position will work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in end user computing technology, manage governance and compliance to the standards, and drive focus on delivering an excellent customer experience
ITSM / ITIL Service Management – Oversee activities related to assigned ITSM tasks and initiatives including planning, prioritizing, coordinating with process leaders, and resolving issues as they arise.
Responsible for monitoring and managing Cloud spend as a key part of Infrastructure operations
Provide an essential function for coordinating upgrades, deployments, backups, security vulnerabilities, patching and proactive monitoring in a fast-paced, dynamic environment to drive sustained business improvement
Implement, and maintain security technologies and sound engineering design for all cloud deployments
Support end-to-end systems infrastructure design, capacity planning and performance management, identifying opportunities for automation, cost savings, and service quality improvement
Ensure healthcare information security best practice controls are in place and they adhere to HIPAA utilizing a common control framework (i.e. NIST, HITRUST CSF)
Make recommendations for improvements to security, scalability, manageability, and performance across a wide variety of cloud network, storage, and compute technologies
Manage the engineering of the desktop hardware, native and virtualized Windows operating systems (on-prem and in cloud)
Develop and Manage the inventory of software, hardware, and desktop images deployed to the end user community by driving IT support partners and staff to provide detailed reporting
ANCILLARY DUTIES AND RESPONSIBLITIESInspire and provide leadership, direction, and strategy for a growing team while coaching, training, mentoring, and developing team members with a willingness and ability to be hands-on
Ability to define infrastructure KPI/KQI/SLO parameters to monitoring systems for alerts/alarms
Drive and enable teams to establish and progress toward key metrics to measure success—i.e. key performance indicators (KPIs) and/or objectives and key results (OKRs)
Develop and oversee change management and quality assurance processes including review and approval of engineering design proposals, implementation plans, and acceptance plans
Implement reliable and scalable automation solutions using out of box thinking, delivering high quality user experiences
Work independently with vendors to understand, test, and drive new innovative features
Provide engineering support and enhance the production support capabilities through data driven automation
Manage capital budget, commercial contracts, software purchase orders
MINIMUM REQUIREMENTS OR QUALIFICATIONS (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)Education/Experience:Bachelor Degree preferred but not required in Business, Computer Science, Software Engineering, MIS or related field
Expert knowledge of SaaS / PaaS / IaaS / DaaS platforms (AWS, GCP, Azure) including Infrastructure as code with Terraform, or similar, utilization
Extensive knowledge of cloud technology and cost components/drivers, particularly Azure
Demonstrated expertise in ITIL, ability to establish vision, drive organizational change and deliver positive results in an IT operations environment is required
Proven ability to facilitate cross-functional teams to develop, document and improve processes
Experience in implementing a structured approach and process to IT service delivery and support within a corporate environment
Experience developing and managing SLA's, key performance indicators (KPIs) for ITIL processes and various IT work environments
Experience working with ITSM software applications, analyzing and directing improvements for business results with ServiceNow or similar ticketing system
Qualifications:10-15+ years of experience leading technology teams and/or managing direct reports
8+ years of experience in MS Azure cloud technologies, or similar 3+ years of experience with Cloud financial modeling and cost management: including cloud optimization opportunities, chargeback process, cloud budget and forecasting, tagging governance
Experience with understanding HIPAA/HITECH regulations and guidelines for securing ePHI & PII data
Experience developing formal and standard ways of communicating technology roadmaps and diagrams to technical and non-technical stakeholders In depth knowledge of virtualization, Containers (Docker), Kubernetes, CI/CD pipelines, Infrastructure as code, messaging platform, Storage / RDBMS and No-SQL databases
Skills:Analytical—the individual synthesizes complex or diverse information.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings.
PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee is frequently required to talk or hear, walk, sit; use hands to finger, handle, or feel. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.WORK ENVIRONMENT (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ) While performing the duties of this position, the employee performs tasks in a temperature-controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why join us?A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.To learn more about BD visit https://jobs.bd.com/Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.PDNPrimary Work LocationUSA FL - Stuart Airport RoadAdditional LocationsWork ShiftAt BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (https://jobs.bd.com/benefits) .Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.Salary Range Information$137,700.00 - $227,200.00Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Full-time