Make an impact by joining the ServiceSource team where our mission is serving individuals with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Job Summary This position will have primary responsibility for coordinating the overall activities of consumers, ensuring a work environment that will provide the means to strengthen the capabilities, opportunities and diversity of the programs offered. The Team Leader will coordinate activities with the State Counselor Analyst and the VR Contract Manager. The Team Leader will provide technical support to rehabilitation team members and support the activities of all consumers in the rehabilitation process. As appropriate, the Team Leader will also be responsible for providing counseling and guidance in a professional manner to individuals with disabilities in order that they may attain and maintain competitive employment in the least restrictive environment. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
The leadership position will include consultation on staffing patterns, facilitation of quality assurance activities, development and optimizing team goals by providing coaching, guidance, training and evaluation to staff. The Team Leader will also monitor the quality of VR services delivery.
The Team Leader will have counseling duties to include career planning, assessment or the coordination of assessment services, review of documentation for eligibility determination and development of Individualized Plan of Employment.
The coordination duties of the Team Leader will include communicating with the Assistant Project Director and VP of Operations, the State of Florida Counselor/Analyst, VR Area Director, VR auditors, One-Stop Career Center staff and the counseling team. Ensuring that all DVR Contractual obligations are met for their Team.
The Team Leader will be responsible for maintaining documentation of counseling interactions, consumer choice, case proceedings, and management of resources to ensure fiscal accountability. This includes oversight of Internal Quality Control and Face to Face monthly meetings with staff.
The Team Leader will be responsible for oversight of all health and safety concerns and policies related to program service delivery throughout the service area.
Additional Responsibilities
Occasional travel between Marathon and Key Largo required.
Complete all travel requests and travel reimbursement in a timely and accurate manner, complete timesheets in a timely and accurate manner, and ensure that all expenses are turned in during the month that they are incurred.
Review and comply with CRC Code of Ethics Guidelines
To provide Pre-ETS services to Youth under the WIOA guidelines
WIOA Deliverables:
Employment Rate 2nd quarter after exit
Employment Rate 4th quarter after exit
Median earnings in the second quarter after exit
Credential Attainment
Measurable Skill Gains
Effectiveness in Serving Employers.
Perform other responsibilities as assigned.
Qualifications: Education, Experience, and Certification(s )
A Bachelor's Degree (BA/BS) from an accredited college or university with a major in a social, behavioral, or rehabilitative science, plus a minimum of two (2) years professional experience in counseling in a rehabilitative setting required.
A Master’s Degree (MA/MS) from an accredited college or university in a social, behavioral or rehabilitative science or education program can substitute for one (1) year of required experience.
Experience in case management and record keeping required.
CRC certification preferred.
Experience in staff supervision preferred.
Valid driver’s license and good motor vehicle record (MVR) required.
Knowledge, Skills, and Abilities
Strong written and verbal communication skills
Ability to utilize a variety of computer software programs
Strong interpersonal skills
Ability to work closely with business advisors, rehabilitation providers and consumers
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. What We Offer – for Benefit Eligible Employees May Include: Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
Health coverage for you and your family through Medical, Dental, and Vision plans
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance
A generous paid time-off program in which the benefits increase based on your tenure with the company
ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information
Full-time