Technical Customer Service Representative

14 Apr 2024

Vacancy expired!

TCI has an immediate need for multiple

Technical Customer Service Representative in Melbourne, FL. This is not a C2C opportunity. This is a contract-to-hire opportunity.

NOTE: This position requires ship due to the Public Trust Security Clearance requirement.

SUMMARY The Technical Customer Service Specialist will join a team and work onsite within a 24x7 Network Call Center environment.

This innovative position will offer candidates the opportunity to start as a Technical Customer Service Representative with the expectation for continued growth and progressing into roles of increasing responsibility and technical knowledge to potentially become a Network Operations Specialist (NOS).

RESPONSIBILITIES
  • Provide technical support handling inbound and outbound calls, managing Outlook Email queues, and inputting data to an Incident Management Queue in a Call Center environment.
  • Monitor alarm conditions, analyze, and troubleshoot network to proactively identify and minimize disruption and impact to the network.
  • Use software tools and procedures, check availability and assign field technicians to jobs.
  • Maintain Field Technician incidents tickets (submit new incidents, keep existing incidents updated and accurate, help technicians resolve incidents).
  • Able to follow standard procedures and prioritize tasks according to urgency and importance, in a team environment and adapt quickly to new procedures and changing situations.
  • Ability and willingness to learn the OSI Model.
  • Willing to participate in team training to learn IP and Time Division Multiplexing (TDM) technologies.
  • Support short-term emergency evacuation to local backup facilities, if initiated.

REQUIREMENTS
  • Requires an Associates Degree and a minimum of 2 years of related experience. OR a High School Diploma (or equivalent) and a minimum of 6 years of prior relevant experience.
  • Proven communication and customer service skills, strong attention to detail and be able to remain calm during urgent situations.
  • Certifications (or willingness to learn) such as Cisco Certified Network Associate (CCNA), Network+, JNCIA, and ITIL v4 is a plus, but not required.
  • Work in an onsite 24x7 network Call Center environment where shift and workday flexibility is required, along with on-call hours.
  • Must obtain a Public Trust Security Clearance before start.

  • ID: #49694998
  • State: Florida Melbourne 32901 Melbourne USA
  • City: Melbourne
  • Salary: $29 - $31
  • Job type: Permanent
  • Showed: 2023-04-14
  • Deadline: 2023-06-11
  • Category: Customer service