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TCI has an immediate need for multiple
Technical Customer Service Representative in Melbourne, FL. This is not a C2C opportunity. This is a contract-to-hire opportunity.NOTE: This position requires ship due to the Public Trust Security Clearance requirement. SUMMARY The Technical Customer Service Specialist will join a team and work onsite within a 24x7 Network Call Center environment. This innovative position will offer candidates the opportunity to start as a Technical Customer Service Representative with the expectation for continued growth and progressing into roles of increasing responsibility and technical knowledge to potentially become a Network Operations Specialist (NOS). RESPONSIBILITIES- Provide technical support handling inbound and outbound calls, managing Outlook Email queues, and inputting data to an Incident Management Queue in a Call Center environment.
- Monitor alarm conditions, analyze, and troubleshoot network to proactively identify and minimize disruption and impact to the network.
- Use software tools and procedures, check availability and assign field technicians to jobs.
- Maintain Field Technician incidents tickets (submit new incidents, keep existing incidents updated and accurate, help technicians resolve incidents).
- Able to follow standard procedures and prioritize tasks according to urgency and importance, in a team environment and adapt quickly to new procedures and changing situations.
- Ability and willingness to learn the OSI Model.
- Willing to participate in team training to learn IP and Time Division Multiplexing (TDM) technologies.
- Support short-term emergency evacuation to local backup facilities, if initiated.
- Requires an Associates Degree and a minimum of 2 years of related experience. OR a High School Diploma (or equivalent) and a minimum of 6 years of prior relevant experience.
- Proven communication and customer service skills, strong attention to detail and be able to remain calm during urgent situations.
- Certifications (or willingness to learn) such as Cisco Certified Network Associate (CCNA), Network+, JNCIA, and ITIL v4 is a plus, but not required.
- Work in an onsite 24x7 network Call Center environment where shift and workday flexibility is required, along with on-call hours.
- Must obtain a Public Trust Security Clearance before start.
- ID: #49694998
- State: Florida Melbourne 32901 Melbourne USA
- City: Melbourne
- Salary: $29 - $31
- Job type: Permanent
- Showed: 2023-04-14
- Deadline: 2023-06-11
- Category: Customer service