Technical Help Desk 3

Description We are offering a contract-to-hire opportunity for a Technical Help Desk 3 role situated in Hanover, Maryland. The role primarily involves providing technical assistance to computer system users, maintaining records, and resolving inquiries. As a key member of our team, you will be tasked with ensuring smooth operations and improving our services.Responsibilities: Provide technical support for computer system users, including software and hardware operation issues. Handle user inquiries, resolving problems in person, over the telephone, or from a remote location. Utilize command inputs to monitor system functions, verifying operations are correct and identifying potential errors. Maintain detailed records of daily data communication transactions, problem instances, and remedial actions taken. Conduct computer diagnostics to investigate and resolve problems, offering technical assistance and support as required. Proactively read technical manuals and confer with users to better understand and rectify issues. Manage time effectively to work independently and resolve customer issues promptly. Demonstrate basic mentoring skills to provide support and constructive performance feedback. Maintain knowledge of circuit boards, processors, electronic equipment, and computer hardware and software. Stay current with computer software knowledge such as configuration management software, desktop communications software, operating system software, and internet directory services software. Requirements Proven experience in customer service roles Strong communication skills, both verbal and written Capability to impart training to other team members Understanding of operations management Proficiency in using Microsoft Office Suite and Microsoft Azure Knowledge of Human Resources (HR) administration would be beneficial Familiarity with 'About Time' software Ability to utilize internet for research and problem-solving Experience in Deskside Support roles, resolving issues efficiently Knowledge of Configuration Management processes Understanding of different Operating Systems including Linux Excellent interpersonal skills to interact with team members and clients Experience with Computer Systems and Desktop Hardware Familiarity with Computer Hardware troubleshooting and maintenance Ability to maintain accurate records of all interactions Experience with Apple devices would be beneficial Proficiency in written communication to draft emails, reports, etc. Knowledge of Data Processing techniques Understanding of DNS (Domain Name System) and Circuit Boards Experience in resolving issues related to Computer System and Linux Knowledge of Microsoft Azure and Desktop Hardware would be beneficial Experience in maintaining records and handling Computer Hardware Familiarity with Apple Devices and Written Communication is a plus Experience in Data Processing, DNS, and Circuit Board is desired. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .