Technical Support Specialist

22 Jun 2024

Vacancy expired!

Primary Responsibilities
  • Provide technical assistance and support to end-users for issues related to computer systems, hardware, software, telephony, printers, mobile devices, and other IT-managed systems.
  • Respond quickly and effectively to requests received through our Helpdesk ticket system.
  • Thoroughly document results for future use in troubleshooting and reporting.
  • Manage and execute workstation and laptop setup, deployment, and refresh cycles.
  • Manage and execute hardware and software installations, upgrades, and configurations as needed.
  • Assist with support and troubleshooting across a broad spectrum of systems and software.
  • Other IT duties as assigned.

Professional Experience
  • 3 Years: Computer hardware & software maintenance, installation, and troubleshooting.
  • 2 Years: Advanced proficiency with Microsoft Office 2013+ applications.
  • 2 Years: Client-Server connectivity (Ethernet, TCP/IP, switches, routers, cabling).
  • 2 Years: Help Desk.

Required Skills
  • Ability to troubleshoot common hardware/software issues.
  • Ability to meet deadlines and adjust to changing priorities.
  • Ability to follow instructions and work autonomously.
  • Ability to quickly gain new skills and knowledge when faced with new challenges.
  • Excellent customer service acumen, patience, and troubleshooting abilities.
  • Excellent communication, team-working, and interpersonal skills.
  • Ability to clearly communicate technical information, both verbal and written, to a wide range of end-users.
  • Physical ability to lift up to 50 lbs., climb ladders, and crawl beneath workspaces when necessary.
  • Responsibilities occasionally require working evenings and weekends, sometimes with little advanced notice.
  • Reliable transportation.

Education
  • Associate degree in Information Technology or related field (Required).

  • ID: #43476393
  • State: Florida Jacksonville 32099 Jacksonville USA
  • City: Jacksonville
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-06-22
  • Deadline: 2022-08-20
  • Category: Et cetera