Vacancy expired!
- Performs remote servicing and/or repair of company products/services.
- Provides technical support to customers on operational or maintenance aspects of system equipment.
- Serves as contact on technical and service related problems.
- Diagnoses mechanical hardware software and systems failures using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime.
- Responds to escalations and communicates status updates to stakeholders.
- Manages remote fix agents and drives issues to resolution while communicating progress to stakeholders.
- Contributes to the development of concepts and techniques.
- Completes complex tasks in creative and effective ways.
- Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.
- Makes recommendations for new procedures.
- Prepares reports for analysis of product failure trends and service ability issues.
- Works on assignments that are moderately difficult requiring judgment in resolving issues or in making recommendations.
- High school diploma or equivalent
- Minimum of 2 years experience in providing technical support, troubleshooting, customer ticketing systems
- Intermediate to advance proficiency utilizing MS Office products including Word, Outlook, Excel, PowerPoint, SharePoint, etc.
- Must be local in Maitland, FL and willing to work onsite, meeting the onsite requirements
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
- ID: #48848908
- State: Florida Maitland 32751 Maitland USA
- City: Maitland
- Salary: $20 - $22
- Job type: Contract
- Showed: 2023-01-27
- Deadline: 2023-03-27
- Category: Technical support