Technical Support Specialist job vacancy

Vacancy expired!

6+ Month Contract with Option for Hire

Location - Tampa, FL (3 days a week onsite) Our client is looking to add a Technical Support Specialist that requires working knowledge of technical customer service concepts and principles applies general knowledge of business and industry practices. Understands key business drivers and builds knowledge of the company, processes and customers. Under a moderate level of guidance, responsible for solving moderately complex problems following established policies and procedures. Collaborates with others to provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. May provide remote technical and application support to customers, by phone and/or remote system access.

Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures
Test and identify defects by documenting in the tracking system for the attention of the development team, may provide informal guidance to new team members
Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others
Understand key business drivers and build knowledge of the company, processes, and customers

Key Requirements

Associates or Bachelor’s Degree or equivalent relevant experience
1-5+ years’ experience in a technical support or implementation role
Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS would be a plus
Working knowledge of database technologies such as Microsoft SQL Server or Oracle

ID: #49359501
State: Florida Tampa bay area 33607 Tampa bay area USA
City: Tampa bay area
Salary: Depends on Experience
Job type: Contract
Showed: 2023-02-26
Deadline: 2023-04-25
Category: Technical support