Technical Support Technician

We are seeking a technical support technician Experience in technical support environment in a 24/7 Technical Assistance Center (TAC), NOC or operations center environment. Experience network troubleshooting in a 24/7 operations center. Experience working with either fiber-based networking such as Fiber Internet Access, High-Speed Data, Ethernet, Managed WiFi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services. Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate to provide quality service. In-depth knowledge of enterprise hardware and software technical environments. Know the pros and cons of coaxial cable and fiber optics. Learn quickly within a team environment. Ability to thrive under pressure while making decisions independently, resolving issues and demonstrating a sense of urgency.Skills:Support, Troubleshooting, Customer service, network, remote support, ticketing system, technical support, cable, internet, ticket resolution, voice & data, router, ethernet, dsl, telecommunication, Help desk support, Network operations centerTop Skills Details:Support ,Troubleshooting, Customer service, network, remote support, ticketing systemAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.