Vacancy expired!
- Will be scheduled to work holidays
- Position is 4 days on, 3 off.
- Will work minimum 8 out of 12 months on (3rd) night shift (8PM to 7AM)
- Must be flexible:
- Shifts can change based at any time based on work demands / business needs (mid-week, month or future released months)
- Shift will rotate every 4 to 8 weeks and will not rotate in a particular order
- Fast multi-tasking ability required
- Touch typing skills required
- Ability to handle fast paced, high intensity environment
- Manage network elements using various computer-based tools (Solarwinds, Alarm System, Performance Management Systems, Ticket System, etc.)
- Apply critical thinking skills to gather and assess relevant information to interpret data in order to independently find solutions.
- Apply analytical skills to articulate, analyze, solve complex problems, and make decisions regarding telecommunication and IP network faults
- Multi-task and prioritize daily responsibility of alarm, ticket and customer management
- Exceed customer expectations with every customer interaction by email, phone or chat.
- Identification of root causes, severity levels, workarounds, testing requirements and implementation of fixes to restore network.
- Serve as a single point of contact to internal and external customers for outages and service impacting events
- Work with satellite providers to resolve causes of satellite or connectivity interruptions
- Work with network nodes such as Radios (BTS), routers, switches, distributed antenna systems, Linux devices, etc.
- Ability to clearly communicate and share knowledge on a daily basis as well as write professional documentation for methods of procedures.
- Analyze KPI and deliver shift reports
- Complete management and customer deliverables by deadlines
- This position reports to the Network Management Center director
- Frequent interaction with staff, engineers, Satellite Vendors, Cruise Lines, crew and shore side customers
- Bachelor's degree or higher in electronics, telecommunications, network management, computer science and/or equivalent job experience (4-5 yrs.)
- Between 1 to 5 years work experience
- CCNA or Telecom equipment vendor certificates (desired)
- Experience with Cisco Networking, including routing, routing protocols, QoS (parameters like Packet loss, Latency, Jitter), TCP / IP and the ability to troubleshoot IP Transport Network
- Knowledge of system topology, interface parameters and protocols for UMTS and/or LTE
- Worked with network equipment from telecommunication vendor (Nokia, Ericsson, Huawei), using their knowledge library and man-machine language to manage nodes (ideally radios) from a console.
- Experience with troubleshooting distributed antenna systems (path loss, RF, cabling, etc.)
- Knowledge of Wireless Access Points and Controllers
- Knowledge of VSAT satellite transmission systems (bandwidth, SCPC, blockage, etc.)
- Strong written and verbal communication skills, time management and data analysis skills (telecommunication or IP KPIs)
- Skills and knowledge are a significant contribution to team results. Decisions are trusted.
- Works with high level of integrity.
- Quickly grasps the complexities of issues and uses sound analyses to identify solutions.
- Foresees obstacles and opportunities. Persists in the face of obstacles. Finds opportunities in roadblocks. Practices improved approaches to get work done.
- Holds self-accountable for accomplishing results. Ensures follow through on commitments.
- Proactively goes beyond what is expected. Willingly shares ideas and recommendations to solve problems. Helps others who need assistance without being asked.
- Presents ideas in an interesting and engaging manner. Shares important/critical information; keeps others informed. Skilled in helping others understand problems/issues.
- Recognizes how own actions impact others. Initiates and maintains effective working relationships with others to accomplish goals.