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Summary:
Directs and coordinates the daily clinical operations of the kidney transplant service line. Responsibilities matrix across the organization in order to facilitate the multi-disciplinary team approach and collaboration. This position is responsible for the daily operations and overall supervision of all clinical services delivered to kidney transplant and living donor patients. Directly responsible for management of clinical services provided by RN Transplant Coordinators across the continuum of care; inpatient, outpatient, and all transplant clinic care delivery sites.
Detailed responsibilities:
Customer Service-Solves customer problems, treats customers with dignity and respect, and acknowledges/responds quickly to customer s needs.
Ethics and Compliance-Conducts and demonstrates compliance with and reporting of suspected violations of all relevant laws, regulations, MRH s compliance policies and procedures, and code of conduct.
Related Competencies-Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served infant through geriatrics. Also demonstrates the ability to assess and interpret age appropriate data about the patient s status in order to identify age-specific needs and provide appropriate age based care.
Collaborates and provides leadership by supporting the transplant team through the management of nursing staff within daily clinical operations.
Clinical-responsible for the direct supervision of the Registered Nurses of the kidney transplant program; direct oversight for all clinical activities related to the care and of the kidney transplant program.
Contracting/Marketing-works in collaboration with transplant administrator on program development and promotions.
Additional Responsibilities-actively supports and participates in the Transplant QAPI program activities; participation in all survey activities; quality program integration in workflows, survey preparation, survey activities, and post survey action plans.
IT/EMR - Directly responsible for the collaboration/utilization of the EMR program for kidney transplant by working with team members to ensure workflow, patient safety, quality, and regulatory requirements are integrated into kidney transplant program operations.
Environment of Care - Collaborates with the transplant program leadership, clinic leader, and organization leadership to ensure knowledge, observation, and compliance with safety policies, emergency procedures, and standard and infection control practices and precautions.
Competencies and skills:
Essential:
STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
PATIENT SAFETY - NURSING: Complies with and ensures patient safety practices in the clinical setting.
DEVELOPMENT AND IMPLEMENTATION OF PLAN OF CARE: Develops and implements a nursing care plan based on the patient's individual needs, an interdisciplinary approach, and evidence-based practices.
PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
MANAGING PEOPLE: Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.
PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
CLINICAL POLICIES AND STANDARDS: Applies knowledge of clinical standards, policies, and procedures relevant to function and organization.
KNOWLEDGE OF DISEASE PROCESS: Applies knowledge of practices and interventions for specific populations with specific conditions.
Education:
Essential:
Bachelors
Education specialization:
Essential:
Nursing
Credentials:
Essential:
Registered Nurse License
Education equivalent experience:
Essential:
Masters Preferred.
Other information:
Complexity of Work: This role requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required.
Required Work Experience: Minimum 3 years experience within a kidney transplant program as an RN, 1 year of management/Supervisory experience preferred
Masters in Science of Nursing Preferred.
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Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.