Treasury Services Billing Operations Associate

Do you have the ability to quickly adapt to changes in the work environment, and manage competing priorities to achieve the most effective results? if so, this is the role for you. Join our Treasury Services Billing Operations team.As an Operations Associate, in our Treasury Services Billing Operations team at JP Morgan Chase, you will be responsible for the daily operations which includes intake, set-up and maintenance, quality control, research, data feed management, as well as some project management. You will assist with the design, testing, and project plans for all new automation efforts and process improvement initiatives. Your role would also include developing Standard Operating Procedures (SOPs) and reviewing and updating as required to ensure compliance with operational procedures and processes.Job Responsibilities

Perform Billing set-up and maintenance for clients on the strategic Billing platform

Perform quality review of set-ups / maintenance to ensure accuracy

Review billing activity from product feeds for accuracy and process adjustments as needed

Research and respond to inquiries

Develop Standard Operating Procedures (SOPs) and review / update as required and ensure compliance with operational procedures and processes

Partner with Billing Product Owners, Billing Technology, and stakeholders on strategic planning, client issues, and process improvements

Manage Billing projects as assigned

Assist with management reporting

Assist with design, testing, and project plans for all new automation efforts and process improvement initiatives

Required Qualifications, Capabilities and Skills

Bachelors degree or equivalent work experience

Proficient level knowledge of Microsoft suite of tools (Word, Excel and PowerPoint)

Strong communication skills

Strong collaboration skills: share information and effectively communicate with team members, management and partners in Sales, Service, Product and Technology

Flexible with the ability to quickly adapt to changes in the work environment, and manages competing priorities to achieve the most effective results

Ability to operate independently, follow tight deadlines, and work within a matrix management environment

Preferred Qualifications, Capabilities and Skills

5 + years of JPMC work experience

Broad experience in an Operational, Technology or Business Project Manager role

Treasury Services / Banking experience; TS Payments Billing experience

Proficient level knowledge of process flow creation tools such as Microsoft Visio, Signavio

Basic knowledge of Agile tools such as JIRA

Understanding of Robotic Process Automation (RPA) or Intelligent Solutions: UI Path and/or Alteryx

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans