UI/UX Manager

SUMMARY: The UI/UX Manager leads the development of user experience design, including research, scenarios, wireframes, and testing. The UI/UX manager will work closely with our Digital Banking Product team to ensure seamless web/mobile design and the successful implementation of UI/UX best practices and principles across our Retail and Small Business digital platforms.

• Lead the UX/UI transformation of BankUnited.
• Lead digital design across platforms to support the Bank's digital strategy.
• Collaborate with product owners and UI designers.
• Coordinate with project managers and IT.
• Design and deliver complex wireframes, sitemaps, and workflows.
• Help analyze user feedback and activity and iterate to improve the user experience.
• Develop personas, usage scenarios, and journey maps.
• Determine the business rules, design interactions and client flows for the client experience and support the documentation of business requirements.
• Work with business partners and 3rd party vendors to create bold new approaches to how we think about the digital experience.
• Facilitate customer/employee focus groups to gather feedback on the UX of current digital products.
• Analyze data from digital platform and customer feedback to enhance the User Experience of the digital products
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

• At least years 3 of experience with user experience (UX) design and designing digital products or omni-channel services required
• Comfort and experience in working with both business and technology groupsrequired
• Experience in:
  • Agile practices
  • Interactive product design planning and development
  • Design thinking o Information architecture
  • Interaction design
  • Design industry trends
  • Problem solving
  • Working with developers to create schematic solutions to business problems required
• In addition to the required education and experience, the following attributes are desired: o Have a passion for driving change and efficiency with partners of different disciplines o Customer-centric approach to design o An "anything is possible" mindset o Demonstrated experience improving digital user interfaces through various tools and techniques preferred
• Experience in analyzing customer responses and website data to examine high traffic web pages and determine why certain webpages perform better
• Experience with a variety of design and prototyping tools such as Illustrator, Sketch, Figma, and Zeplin
• Experience organizing user groups to gather feedback and iterate to improve the user experience