Vacancy expired!
Discover Your Career at Emory UniversityEmory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.DescriptionThe Registrar's office is seeking an Academic Records Specialist who will be responsible for the day-to-day operations of the Registrar’s front counter.JOB DESCRIPTION:Serves as a resource for the university community on all matters related to student academic records and associated policies and procedures.
Provides front line customer service support for transcripts, degree/enrollment verification, and diplomas for students and alumni on behalf of the university.
May provide academic information to students, alumni, faculty and staff.
Researches problems relating to transcripts, certifications or credentials.
Requests and prepares official and unofficial academic transcripts for students and alumni.
Researches inquiries related to enrollment and degree verification provided by the Office of the Registrar on behalf of the National Student Clearinghouse.
Maintains data in the university student records database and corrects discrepancies.
Manages student form intakes and kiosk support.
Answers phone calls and responds to Registrar emails.Maintains and updates student data information as necessary.
Calmly attempts to resolve and de-escalate any customer issues.
Escalates calls to supervisor when necessary and appropriate.
Responds to requests for assistance and/or possible processing of transcripts and enrollment verifications.Tracks call-related information for auditing and reporting purposes.
Provides feedback reports on call issues related to downtime and/or training issues.
May work with school liaisons to prepare order, and distribute diplomas on behalf of the institution.
Performs related responsibilities as required.
MINIMUM QUALIFICATIONS:A high school diploma or equivalent
ANDThree years of administrative support/customer service experience.
Computer applications and experience in a university records environment preferred.
PREFERRED QUALIFICATIONS:Intermediate to advanced level of skill with Microsoft Office; specifically Word and Excel.
NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.Emory Supports a Diverse and Inclusive CultureTo ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.Connect With Us!Connect with us for general consideration!Job Number 97826Job Type Regular Full-TimeDivision EVP Provost Academic AffairsDepartment University RegistrarThis position may involve the following Health and Safety issues: Not ApplicableJob Category Clerical & AdministrativeCampus Location (For Posting) : City AtlantaLocation : Name Emory Campus-Clifton Corridor
Full-time