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Position: Accela System Administrator Location: Atlanta, GA (Remote) Duration: 12+ Months Client: State of GA Job Description:
- The system administrator will work closely with AIM, DCP, other CoA resources, and the software vendor (Accela) as needed.
- This role will focus primarily on supporting the Sr. Accela System Administrator and the customers who use Accela and other permitting-related applications.
- The System Administrator will work with business and technical staff to estimate level of effort for requested changes, solution and document application changes, establish processes, and implement best practices.
- The role requires the ability to troubleshoot configurations and customizations; the selected candidate will be proficient in working with the Accela vendor to open cases and see the case through to resolution.
- The Accela System Administrator will have the opportunity to perform a variety of functions in the development lifecycle, including systems analysis, programming, configuration, testing, change management, maintenance and user communication tasks to deliver new mission critical solutions to various City agencies.
- Minimum three years of current, professional IT development experience
- Ability to generate simple and complex SQL queries from a specification document using PL/SQL (Oracle) syntax
- Experience creating and formatting reports using Crystal Reports
- Experiencing developing custom functionality using JavaScript
- Experience creating custom database views
- Database and file management techniques
- Providing direct customer support and end user training
- Troubleshooting complex application, integration and performance issues
- Conducting root cause analysis and providing solutions that minimize the impact to the business
- Recommend and draft standards, policies and procedures that promote a stable and sustainable enterprise application environment
- Experience with Accela platform, including Automation, Citizen Access, and Data Manager is desirable
- Knowledge of the Accela database schema or aptitude to quickly learn
- Establish and maintain working relationships with employees, agencies, and vendors
- Effectively communicate orally and in writing
- Work with software vendors, contractors and industry experts in a lead role
- Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics or a related field