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Business Systems AnalystPerm or Contract to PermRemote, but candidate must reside in Georgia, Alabama or Mississippi for occasional onsite meetings
JOB SUMMARYMy client is committed to building the future of energy for the 9 million customers who depend on us, the communities we serve and the industry we lead. A four-year business initiative leveraging technology has been approved to help the companies state regulated retail electric operating companies realize the vision for a modernized, efficient digital customer experience to deeply engage with our customers and provide a more personalized experience. The program will elevate the customer experience by implementing a new Customer Information (CIS) and Meter Data Management (MDM) system, and modernized customer engagement technology including an advanced analytics platform. The program is seeking System Support Analyst –Technology. The primary responsibility of the System Support Analyst-Technology is to work closely with Business Process Managers, Business Process Leads, Quality Assurance Analysts, Developers, and Business SMEs to understand the business requirements of the MDM workstream, translate them into technical requirements, and facilitate the testing, documentation, and defect resolution of these requirements. The successful candidate should understand the impacts to end-users to accurately define user stories and identify change impacts. JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills) • BS/BA degree in Computer Science, Information Systems, Business, or related area of concentration preferred• Understanding of data flow processes and architecture associated with transporting data from the meters to the data collectors, communications systems, and TO systems• Ability to build strong relationships within the company and industry, as well as with vendors/suppliers • Understand and test design elements to ensure they meet business needs and create efficiencies• Experience with Usage based billing systems (ie. Utilities, Cellular data, etc.). Utility Experience supporting a Customer Information System (CIS) or Meter Data Management (MDM) a plus. Specifically, Oracle C2M, Itron EE, MV90, Customer/1, Oracle CCB desired• High degree of initiative and personal ownership • Excellent problem-solving and analytical skills • Interpersonal skills and the ability to communicate effectively • Excellent organizational skills and strong attention to detail • Openness to changeMAJOR JOB RESPONSIBILITIES• Review Field and Usage Loading and Validation related protypes, solution blueprints, and project scope to confirm that the needs of the business are met• Assist the Business Process Leads in detailing the requirements, refining user stories, documenting acceptance criteria, breaking use cases to user stories and defining business rules and scenarios• Provide guidance on Metering and Field related process/data flow and data source requirements• Assist in translating Metering and Field user stories and use cases into test conditions and expected results for product and user acceptance testing• Develop testing strategies and procedures for MDM workstream• Responsible for the creation and execution of manual test cases for sprint testing, integration testing, UAT, ORT and parallel testing• Responsible for working with Automation testers to provide functional and technical knowledge on what needs to be automated• Participate in code reviews and work with other developers, designers, and architects to verify requirements are met and effectively provide feedback and alternative solutions when business needs are not met• Work closely with Developers, System Support Analysts, and Business Process Leads to identify, track, and resolve defects• Track key testing metrics and conduct periodic reviews to measure and ensure consistent progress• Thoroughly document test results• Identify and effectively communicate impacts of business decisions across workstreams• Embrace the To-Be vision of the project and support team decisions • Communicate with Organizational Readiness team as processes are defined and potential impacts are identified About SynergisSynergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. For more information about Synergis, please visit the company website at ;/span>.