Vacancy expired!
- We have an exciting full-time/Permanent opportunity with one of our direct client who are a leading benefits advisory firm that serves in the areas of employee benefits, compliance support, human resources management, and wealth & retirement planning.
- As a Support Engineer in this role, you will look after sorting Level I trouble tickets as well as Installing, troubleshooting, repairing, implementing, and managing desktop resources.
- Respond to client inquiries and provide technical support via phone, email, chat or walk-in.
- Identify and diagnose technical issues and provide solutions to resolve them
- Troubleshoot and debug software and hardware issues related to our products.
- Document and track technical issues in a ticketing system
- Escalate unresolved technical issues to appropriate internal teams
- Continuously improve technical support processes and procedures
- 2+ years of experience in a technical support role
- Support and use Office 365 Administration Portal
- Experience with Active Directory.
- Service Now or other ticketing systems
- Intermediate knowledge of Network Systems