Application/Desktop Support

Agile Premier
Atlanta, GA
04 Jul 2024

Vacancy expired!

Agile Premier has a client based here in Atlanta, GA that is looking to bring on

Technical Support/Desktop Support. This will be a long-term contract position. The

IT Support Specialist is responsible for the day-to-day technical support for all company end-user needs including hardware and software. Will be supporting the needs of internal employees, contractors, and qualified vendors. This position requires the individual to act independently using skills, experiences, and training to resolve client issues. Clients will be both onsite locations requiring hands-on support and remote requiring troubleshooting and assistance over the phone and/or Zoom sessions.

Duties and Responsibilities:
  • Setup, configure and provide maintenance to corporate devices, including Windows and Mac desktop/laptops, iPhones/Android/iPad devices, and related hardware/software.
  • Maintain all necessary hardware and software inventories for all corporate devices.
  • Process software installation requests, both through manual installation and utilizing automation tools such as SCCM and JAMF.
  • Analyze, troubleshoot and repair corporate devices, including computer peripherals and mobile devices.
  • Support and maintain user account information including provisioning of new accounts and new access through security and system groups.
  • As needed, during peak support hours, answer helpdesk phone calls to assist clients.

Minimum Qualifications:
  • Bachelor’s degree in Computer Science, Information Systems, or related course of study required and/or equivalent combination of education and experience preferred.
  • 3 to 5 years of previous experience in an IT technical support role required, or an equivalent combination of education and experience.
  • ACMT and/or ACiT certification, desirable.

Technical Skills:
  • Windows OS and hardware knowledge.
  • Apple iOS / Mac OS and device hardware knowledge.
  • SCCM and/or JAMF are used for centralized management of devices.
  • Thorough knowledge of MS Office Suite (Word, Excel, PowerPoint, Access).
  • Proven ability to support virtual desktops and applications (Citrix).
  • ServiceNow use and knowledge.
  • Active Directory User/Computer Account administration.
  • ID: #43816025
  • State: Georgia Atlanta 30301 Atlanta USA
  • City: Atlanta
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-07-04
  • Deadline: 2022-08-26
  • Category: Technical support