Vacancy expired!
OverviewAssociate Technical Services EngineerAt HealthEdge, we are passionate about providing healthcare payors with technology that enables them to innovate, reduce costs, and address the business imperatives of the evolving healthcare economy. As we continue to grow, we are continuously looking for ways to provide the best possible solutions delivery experience for our clients.Overview:The Associate Technical Services Engineer performs client-facing consulting and delivery of maintenance releases and patches of the HealthRules products. This will include requirements gathering, facilitating client sessions, triaging service delivery issues, and obtaining client acceptance on delivered services. This role will require a 15 to 20% of off hours activities involving production deployments.Responsibilities:
Engage with internal and external stakeholders to implement product fixes
Monitor and analyze production business transactions and drive resolution and product improvements
Act as a single point of contact for customers for on going projects
Work with cross-functional team through-out the life cycle of product fixes and delivery
Work with other team members to identify software, tools, and processes required to achieve the tasks efficiently
Measure and monitor progress to ensure application releases are delivered on time, and that they meet or exceed expectations
Produce Deployment, Playbooks and Implementation Plans
Participate in CCB [Change Control Board] meetings to discuss release scope and/or roadblocks
Required skills and Experience :
Bachelor or advanced degree in IT, Computer Science, Engineering, or related fields
1+ years of experience in the health insurance industry, preferably with healthcare insurance payors
Basic skills with UNIX commands and shell scripts/script execution
1+ years of SQL experience
1+ years of Business Analyst experience
Strong knowledge and capability of utilizing MS Excel, Pivot tables
Understanding Salesforce ticketing process and ticket life cycle management
Ability to documenting standard operating procedures
Strong communication skills, including prioritizing, problem solving and interpersonal relationship building
HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S.Type of Employment: Full-time, permanentFLSA Classification (USA Only): ExemptWork Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work across multiple time zones in a hybrid or remote work environment.
Long periods of time sitting and/or standing in front of a computer using video technology.
May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.#LI-RemoteJob Locations US-RemoteID 2023-2243Category EngineeringPosition Type Full-TimeHealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Full-time