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- Performs job responsibilities with general supervision
- Administers training for business users
- Analyzes information to determine nature and extent of customer requirements and concerns
- Develops change management plans for transition to new or upgraded systems
- Documents business processes for users of new or upgraded system
- May serve as liaison between customers and technical staff in implementation and development of business process automation
- Work with internal partners to identify and to prioritize customer/business needs.
- Gather and refine requirements through user stories and acceptance criteria.
- Tests new installations or upgrades
- Gather, clarify, quantify and document business requirements; assist in defining project scope by conducting interviews; facilitate requirements workshops and JAD sessions
- Work closely with the IT technical team to translate functional specifications into technical specifications
- Work closely with Quality Assurance to develop test plans, test scripts and coordinate overall system testing activities
- Work closely with the Project Manager to ensure overall success.