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Facilitates training for business usersAnalyzes business requirements and proposes effective and user-friendly solutions to business stakeholdersAssists in the development phase and serves as a strong liaison between development team and business stakeholdersConsults with vendors or technical staff to ensure functionality of automated system is consistent with laws, regulations and best practice standards; ensures that users adhere to relevant laws, regulations and best practice standardsDevelops change management plans for transition to new or upgraded systemsDocuments business processes for users of new or upgraded systemParticipate in evaluation of new technologies or solutions to improve service and efficiency of systemsParticipates in establishment of standards and procedures to be used in development of systemsProvides customer support for maintenance of systemsResearches and analyzes system/user problems by applying a variety of analytical and research techniquesTests or coordinates testing of new installations or upgradesPerforms other professional responsibilities as assigned by supervisor.Qualifications:Bachelor's degree in a related field from an accredited college or university AND Five (5) years’ experience as an IT Business Analyst (requirements gathering, business process mapping.)Preferred Qualifications:Experience implementing business analysis techniques.Experience with various project life cycles and methodologies (e.g., Waterfall, Agile, project management, etc.)Experience executing project life cycle from end to end and involvement in all phases of project life cycle.Experience with Use Case Modeling [e.g., Specifications, Packages, Diagrams]Experience facilitating user requirements sessionsExperience conducting Joint Application Development (JAD) sessionsExperience supporting the business in conducting User Acceptance Testing (UAT)Experience writing use casesExcellent analytical skillsExperience documenting Business Requirement Documents (BRDs), Functional Requirements Documents (FRDs) and Traceability MatricesExcellent oral, written, presentation and interpersonal communication skillsStrong proficiency in the use of Microsoft Office Suite, Visio and/or standard software applications typically used in a corporate office environment