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The Business Analyst will support the SNAP/STEP Portal within the Office of Information Technology and will be responsible for interfacing with the business unit to review requirements, lead JAD sessions, schedule meetings, prepare test plans, and create system requirement documents for use by system analyst to produce detail design documents for specific projects. Role and Responsibilities: Facilitates training for business users Analyzes business requirements and proposes effective and user-friendly solutions to business stakeholders Assists in the development phase and serves as a strong liaison between development team and business stakeholders Consults with vendors or technical staff to ensure functionality of automated system is consistent with laws, regulations and best practice standards; ensures that users adhere to relevant laws, regulations and best practice standards Develops change management plans for transition to new or upgraded systems Documents business processes for users of new or upgraded system Participate in evaluation of new technologies or solutions to improve service and efficiency of systems Participates in establishment of standards and procedures to be used in development of systems Provides customer support for maintenance of systems Researches and analyzes system/user problems by applying a variety of analytical and research techniques Tests or coordinates testing of new installations or upgrades Performs other professional responsibilities as assigned by supervisor
. Qualifications: Bachelor's degree in a related field from an accredited college or university AND Five (5) years' experience as an IT Business Analyst (requirements gathering, business process mapping.) Preferred Qualifications: Experience implementing business analysis techniques. Experience with various project life cycles and methodologies (e.g., Waterfall, Agile, project management, etc.) Experience executing project life cycle from end to end and involvement in all phases of project life cycle. Experience with Use Case Modeling [e.g., Specifications, Packages, Diagrams] Experience facilitating user requirements sessions Experience conducting Joint Application Development (JAD) sessions Experience supporting the business in conducting User Acceptance Testing (UAT) Experience writing use cases Excellent analytical skills Experience documenting Business Requirement Documents (BRDs), Functional Requirements Documents (FRDs) and Traceability Matrices Excellent oral, written, presentation and interpersonal communication skills Strong proficiency in the use of Microsoft Office Suite, Visio and/or standard software applications typically used in a corporate office environment