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Job Summary Under general supervision, serves as a liaison between IT and business partners. Identifies and communicates business needs and translates these needs into business and technical requirements from which solutions can be implemented; determines if technical solutions impact existing work processes and/or systems and ensures proper integration
Principal Duties & Responsibilities • Performs work for one or more business segments • Serves as a project team member for projects of simple to moderate scope and complexity • Communicates technical concepts simply and effectively to non-technical team members • Assists with project deliverables such as project initiation requests, business and technical requirements, use cases, interface specifications, business architecture models, cost/benefit analysis, risk and issue logs, test plans, training plans and elevation / validation plans. • Participates in JAD sessions with business partners to enable technical solutions that allow for process improvements • Provides testing support and analysis for defect resolution • Performs other related duties as required. Education & Experience Required- Bachelor's Degree Computer Science, Business Administration or a related field
- Zero to two or more years of relevant technical work experience that has provided a basic understanding of organizational systems and capabilities, business operations and requirements, business modeling concepts and software development methodologies, etc
- good presentation, oral, written, and interpersonal communications skills to effectively interact and negotiate with internal/external customers; ability to maintain professionalism in accordance with corporate standards
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations