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- Obtain business requirements and generate functional specifications and use cases using Client standard templates and processes
- Consult with the software development team and quality assurance team to ensure functional requirements are accurately implemented
- Document and model business processes
- Provide functional review of product documentation and user guides
- Create test plan including test cases for the developer (technical audience; not user)
- Provide functional training sessions when applicable
- Interact with all departments at all levels as assigned to gather and validate product requirements
- Investigate and resolve issues assigned by team lead
- Present the software application in a training environment as well as in user group situations
- Provide project status updates to the team management
- May act as the team lead as necessary
- Mentor peers with less experience
- Comply with Client policy and procedure
- Other responsibilities as assigned
- BS in computer science preferred
- Minimum 5 years process improvement and project management
- Other undergraduate degree with minimum 7 years Business Analyst experience
- No degree - business analysis professional with minimum of 9 years’ experience
- Expert-level knowledge in identifying, analyzing and resolving and monitoring key operational issues
- Experience in process baselining, comparison, flowcharting, process diagram creation, value-stream mapping and cause & effect analysis
- Well versed in SDLC
- PMP Certification preferred
- Salesforce experience preferred
- Six Sigma / Lean Process Improvement certification preferred
- Excellent customer service oriented written and oral communications skills
- Excellent analytical and problem-solving skills
- Excellent organizational and time management skills
- Excellent interpersonal skills