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- Serves as business relationship point of contact for assigned program(s).
- Assist assigned program(s) with defect/change request case (i.e., data required to submit a formal request)
- Lead and facilitate Joint Application Requirement and Joint Application Design sessions with agency stakeholder SMEs and vendor to capture requirements.
- Translate, analyze, organize and document agency stakeholder requirements.
- Responsible for requirements traceability to ensure all requirements are tested and validated.
- Collaborate with Quality Team in the creation of test scripts and scenarios.
- Assist in the testing of scripts and use cases, where applicable.
- Responsible for requirements management and communications to project manager and other stakeholders.
- Ensure agency stakeholder requirements are reviewed, and approved, by the respective agency authority or delegate
- Assist in troubleshooting activities through to resolution.
- Facilitates training for business users
- Analyzes business requirements and proposes effective and user-friendly solutions to business stakeholders
- Assists in the development phase and serves as a strong liaison between development team and business stakeholders
- Consults with vendors or technical staff to ensure functionality of automated system is consistent with laws, regulations and best practice standards; ensures that users adhere to relevant laws, regulations and best practice standards
- Develops change management plans for transition to new or upgraded systems
- Documents business processes for users of new or upgraded system
- Participate in evaluation of new technologies or solutions to improve service and efficiency of systems
- Participates in establishment of standards and procedures to be used in development of systems
- Provides customer support for maintenance of systems
- Researches and analyzes system/user problems by applying a variety of analytical and research techniques
- Tests or coordinates testing of new installations or upgrades
- Performs other professional responsibilities as assigned by supervisor
- Ability to handle change management for new requirements.
- Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.
- Ability to work effectively with personnel at multiple levels of the organization.
- Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate with other team members.
- Ability to effectively manage and complete multiple tasks simultaneously.
- Strong analytical skills
- Demonstrated performance as a self-motivated and goal-oriented professional who can work with minimal supervision, exercise good judgment and keep critical systems operational.
- Excellent oral, written, presentation and interpersonal communication skills.
- Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
- Experience implementing business analysis techniques.
- Experience with various project life cycles and methodologies (e.g., Waterfall, Agile, project management, etc.)
- Experience executing project life cycle from end to end and involvement in all phases of project life cycle.
- Experience with Use Case Modeling [e.g., Specifications, Packages, Diagrams]
- Experience facilitating user requirements sessions
- Experience conducting Joint Application Development (JAD) sessions
- Experience supporting the business in conducting User Acceptance Testing (UAT)
- Experience writing use cases
- Excellent analytical skills
- Experience documenting Business Requirement Documents (BRDs), Functional Requirements Documents (FRDs) and Traceability Matrices
- Excellent oral, written, presentation and interpersonal communication skills
- Strong proficiency in the use of Microsoft Office Suite, Visio and/or standard software applications typically used in a corporate office environment