BUSINESS PROCESS DESIGN & IMPROVEMENT MANAGER

A Business Process Design & Improvement Manager is responsible for the

leading initiatives across teams to meet Manheim's strategic goals of

client experience, consistency, and productivity through the design,

development, planning, process implementation, execution, coaching and

support. In addition, this role is responsible for coaching and support

of delivery teams responsible for operations support, client experience,

etcThis position will focus on understanding pain points & opportunities

and finding solutions to standardize design/deployment of operational

processes, tools and procedures to reduce process variation at our

operating locations leading to improved effectiveness, client

experience, team member engagement, and efficiency. Standards set by

this group will be the foundation of Manheim's efforts to sustain and

improve consistency and efficiency initiatives and be the primary

strategic backbone of Manheim's Continuous Improvement Initiative.In

addition, this position will work directly with field and/or regional

level management, other project charged groups as well as corporate

leadership in support of the operating locations to ensure the

operational design, readiness, implementation and success of

initiatives.PRIMARY DUTIES/KEY RESPONSIBILITESBuild and sustain

relationships with corporate stakeholders, operations, auctions, and

regional teamsAnalyze feedback, process times and other information to

determine roadblocks and possible solutionsIdentify, design solutions,

plan and implement key projects to meet productivity goals resulting in

business improvement and client satisfaction.Responsible for completing

roadmap of time frame and achieving goals.Develop and coordinate the

Operations vision and deployment planning as defined by the Executive

TeamActively lead cross-team projects and provide individual

contributionsManage geographically separated resources including team

member engagement, auction and team member project readiness, playbook

onboarding, coaching, skill development, end to end deployment

supportPartner in development of "Centers of Excellence" related to

project change management, training, coaching, SOP, Communities of

Practice and adoptionAchieve buy-in from stakeholders on design and

directionSupport and audit auction readiness assessment surveysAssist

Operations to enforce adoption of project standards, supporting

documentation, playbooks, and metricsAssist in design, implementation

and tracking of metrics to indicate project impactProvide management

with project status updates, feedback, and appropriate reporting on key

responsibilities and objectivesPromote, communicate and champion

identified change management, project adoption, SOP practices,

communities of practice, and continuous improvement culture across

operating units. Required Experience & Specialized Knowledge and

skillsFive (5) + years of relevant operational excellence experience at

the auction level or equivalentExperience in process improvement

designExperience with business support software applications such as

Microsoft Office (Word, PowerPoint, Excel) requiredPossess an

understanding of the automotive industry, i.e., industry structures, key

players, competitive dynamics, technological underpinningsPossess

ability to develop and present high-level presentations to Corporate and

Auction ManagementPossess ability to manage groups across a nationwide

geographic basisAbility to work & For full info follow application

link.Cox is an Equal Employment Opportunity employer. All qualified

applicants/employees will receive consideration for employment without

regard to that individual's age, race, color, religion or creed,

national origin or ancestry, sex (including pregnancy), sexual

orientation, gender, gender identity, physical or mental disability,

veteran status, genetic information, ethnicity, citizenship, or any

other characteristic protected by law.