Call Center Representative

Job Description

We are seeking a dedicated and customer-focused Call Center Representative to join our growing team. The ideal candidate will be responsible for handling inbound and outbound calls, providing accurate information, resolving issues efficiently, and ensuring a high level of customer satisfaction.ResponsibilitiesAnswer inbound customer calls in a timely and professional mannerMake outbound calls to follow up on customer inquiries or provide updatesResolve customer concerns and complaints with patience and accuracyMaintain up-to-date knowledge of company services and proceduresAccurately document customer interactions in the systemCollaborate with team members to improve customer service processesMeet individual and team performance goals