We are currently looking for a Call Center Specialist. We are looking for qualified individuals with a positive work attitude who would like to start a career with a fast-paced company that offers excellent opportunities. You must also be team-oriented, have a strong work ethic and a high level of personal integrity. Ability to multi-task, navigate multiple systems, enter data over the phone carefully, accurately and in a timely manner with attention to detail. Strong telephone communication, communication and problem solving skills. Ability to communicate clearly and effectively in a professional and pleasant manner. Dedication to providing excellent customer service. Ability to speak conversational English. Ability to maintain average call handling times and follow policies and procedures.
Facilitate hosted conference calls. Including executive introduction, addressing quality issues, and conducting Q&A. Identify customers conferencing needs based on their business requirements, educate and recommend appropriate products and services. Troubleshoot customer's issue and advise on best course of action using step-by-step problem solving techniques. Resolve problems or issues that arise with service (Ready Access, Event, Web, Video) escalating when appropriate to Supervisors, Customer Relations Consultants, or technicians accurately and quickly. Provide consultation to clients to book reservations for conference calls. Requirements
Excellent presentation and communication skills Can handle heavy phone contact (minimum 40 – 60 calls per day), Quick learner with no fear of challenge, driven & determined, Ability to work multiple software applications, An innovative thinker with skill in generating solutions that meet customer needs Excellent written and oral communication skills Previous call center experience is an asset. Outgoing, positive, ‘smile’ on phone: fully grasp and apply the best practice guidelines for outgoing / incoming calls, emails and campaigning,
Customer service: 1 year (Preferred)
Pay: $43,000.00 - $52,000.00 per year
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