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- Monitor service desk queue for Cloud Operations and resolve incoming issues.
- Follow standard operating procedures performing day-to-day maintenance and deployments of release to our cloud platform
- Conduct 1st level problem determination using documented procedures and available tools.
- Monitors Windows and Linux based systems in production using established procedures and reports problems.
- On-call Server Alert & Queue Coverage with documented escalation path.
- Troubleshoot, analyze, and resolve incidents.
- Utilizes incident management ticketing systems to report and document issues.
- Performs notification and escalation for major issues and critical events.
- Completes shift check lists and status reports as required.
- Performs system processing utilizing established tools and procedures.
- Outside of the DevOps team, you will interact with product support, product development and product implementation teams.
- Bachelor’s Degree preferred
- Must be available to work non-standard business hours and varying shift assignments
- Strong communications and interpersonal skills.
- 3+ years of Client Support, L1/L2 production support or Data Center / Network Operations experience
- The ability and desire to troubleshoot L1/L2 issues as it relates to Cloud Operations
- Proficiency of Windows Server and Linux operating systems.
- Experience with relational databases (MS SQL Server, MySQL, Oracle, Postgress).
- Experience with monitoring tools (DataDog, Splunk, AppDynamics, etc)
- Familiarity with AWS tools are a huge plus.