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Job Summary: Regional Operations, L&D Leader responsible to support development, implementation, and execution of learning needs for Operations within assigned Operations Division. This key leader will support the Divisional, Ops, L&D Leader in executing the learning plan across their assigned region. The Regional Leader is responsible to improve learning solutions for classroom training, or equipment training utilizing new learning technology, so we can better scale and get learning to teams in the flow of work. This leader should be able to help develop and deliver learning, facilitate, and build technical training processes that enable skill sustainment, measurement & improvement year over year. Major Job Responsibilities:
Support development and implementation of training
Partner with key SME’s / Trainer to develop, design and improve learning solutions.
Support the development of site technical training owners & Area L&D Leaders, so we can continue to improve our training systems locally.
Deliver and facilitate courses as needed.
Manage communication, coordination, and measurement of skills across a region.
Ensure the 4-focus area learning processes are deployed across the region. (Site Orientation, Onboarding, Job Certification Improvement & creation of a Training Plan)
How you will impact WestRock:
Improve performance and efficiency through driving effective training & learning solutions that eliminate skill gaps.
Improve attrition and retention through better developmental and training resources.
Create a Regional Learning Center & support development and management of it day to day.
Improve the learning systems and processes that enable skills and drive performance.
What you need to succeed: Critical Skills/Capabilities:
Growth and Results Oriented: Delivers personal or organizational results by successfully influencing others; delivers high quality work within the stipulated time to achieve maximum results.
Innovation: Able to support training improvement with innovative solutions and approaches that have broad organizational impacts; demonstrates resourcefulness in identifying trends, gaps and opportunities that enable us to drive operational training efficiency; and create learning in the flow of work
Interpersonal Skills: Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKR’s and leading people or teams. (self-awareness)
Accountability: Holds self and others responsible for actions and results.
Influence: Able to partner and build relationships to influence teams to work together, share best practice and develop and drive effective training for operations teams
Decision Making: Uses strong problem-solving skills and supporting information to arrive at optimal decisions in an appropriated timeframe; knows when to decide and/or when to seek additional input and drive for consensus.
Communication: creates and delivers engaging presentations to internal audiences; develops new communication strategies and approaches to communicate data, insights, and critical messages resulting in clear understanding.
Technical Skills: · Strong business knowledge · Industry knowledge in manufacturing, supply chain · Passion for good training and teaching others · Knowledge of Corrugated Processes across the Division · Microsoft Office - Word, Excel, Outlook, PowerPoint, Forms Others Qualification:
5-7 Years’ Training or Learning Experience Preferred at a small regional level
Ability to support learning design and development using varied learning tools
Learning Management System Experience, or Management of Learning System Experience Preferred
Facilitation Experience
Presentation Capabilities
WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Full-time