Customer Care Analyst

The Ascent Services Group
Atlantaga, GA
25 Mar 2024

Vacancy expired!

Innova Solutions is immediately hiring for a Customer Care Analyst

Position type: Full-time/Contract

Duration: 6+ Months

Location: Atlanta, GA (Hybrid)

As a Customer Care Analyst, you will:
  • Work closely with other Customer Care analysts to ensure our customers' inquiries are efficiently followed up on
  • Handle an incoming case queue and help resolve customer issues in a timely manner
  • Clearly and succinctly detail communications to customers
  • Liaison between the customer and our internal teams to ensure the customers' needs are being met
  • Prioritize and raise customer issues as required.

The ideal candidate will have:

  • Minimum of 5 years' experience in a customer service role from a similar industry
  • Bachelor's degree or equivalent experience; business or technical degree
  • Experience with case management systems
  • Solid digital literacy (Excel, Word, PowerPoint, software applications)

Other Qualifications

  • Able to absorb new concepts and technologies quickly
  • Attention to detail and able to keep track of lots of data effectively
  • Excellent teammate who will work across the organization and company to continue improving the way we serve our customers
  • Ability to collaborate and build positive relationships
  • Excellent verbal and written communication skills
  • Ability to understand and interpret data from multiple sources
  • Efficiently research customer issues and questions with a follow through to resolution
  • Ability to work in a fast paced, dynamic, and upbeat environment
  • Forward-thinking individual who will analyze and improve current processes

Qualified candidates should

APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

ASK ME HOW. Thank you!

Amanda Bazurto-SmithRecruiter

PAY RANGE AND BENEFITS:

Pay Range: $27-$34 per hour Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
  • ID: #49538111
  • State: Georgia Atlantaga 30341 Atlantaga USA
  • City: Atlantaga
  • Salary: $27 - $34 per hour
  • Job type: Contract
  • Showed: 2023-03-25
  • Deadline: 2023-05-23
  • Category: Et cetera