Job Summary We are looking for customer-focused and sales-driven individuals to join our team as Customer Service & Sales Chat Representatives. In this non-voice role, you will assist customers through chat, resolve billing inquiries, recommend products and services, and help drive customer satisfaction and sales performance. Key Responsibilities Provide customer support through chat channels. Address and resolve billing-related concerns and inquiries. Promote and sell products, services, and package upgrades based on customer needs. Maintain high levels of customer satisfaction and loyalty. Meet quality, productivity, and sales performance goals. Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism. Deliver exceptional service while balancing customer experience and sales objectives.