Customer Service Baggage Agent/janitor

Greyhound Lines is seeking a customer-oriented Terminal Baggage Agent/Janitor to join our team. If you enjoy interacting with people, resolving issues with a friendly and helpful approach, and going beyond for your customers and employees, then Greyhound is looking for you.Summary:The Terminal Baggage-Janitor is responsible for performing both baggage and janitorial duties during their assigned shift. Expectations of the position are to perform these functions in accordance with company standards to accomplish the Company objective of being the lowest cost and best provider of ground transportation by ensuring passenger luggage is loaded and unloaded in a timely, accurate and safe manner and our facilities are clean and sanitary for our passengers.Responsibilities:Safely and accurately loads baggage prior to and during passenger loading in such a manner that maximizes space and prevents damage to baggage.Timely moves unclaimed baggage to claim/sorting areas to ensure prompt sorting and loading on waiting departuresAccurately identify and release baggage to the passenger with the matching claim checkMaintain baggage sorting areas (cleanliness and sorting accuracy)Directs customers to appropriate areas of the terminal to obtain desired servicesDirects passengers to correct loading gates or areas for departures and connections.Checks station area, baggage, and express area frequently for stray and/or lost and found items and processes promptlyResponsible for the cleaning and general maintenance of the terminal to ensure clean a clean and sanitary environment for customers and employeesFollows posted janitorial cleaning schedule, posted instructions on the use of various detergents and tools to be used to clean specific areas. Some tools are mechanical.Cleans outside terminal grounds as requested (i.e., pulls weeds, maintains grassy areas od sidewalks and parking lots).Cleans spills promptlyAbility to handle packages/bags weighing up to 100 lbsAbility to work in an outside environment during all seasonal periodsPerforms other duties as assigned.Must be able to work nights and weekendsPhysical RequirementsMust be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone. Normal physical activity can be strenuous and may involve prolonged standing, walking, reaching, bending, and crouching. The employee must occasionally push, pull, and/or lift objects up to 50 pounds. Work requires spatial perception and finger and manual dexterity.Working ConditionsThis job is exposed daily to temperatures and the handling of chemicals and cleaning agents. Work takes place both inside and outside the facility in both environments protected and non-protected from weather.Greyhound is an Equal Opportunity Employer. Greyhound does not discriminate on the basis of any protected status including veterans or individuals with disabilities, race, color, religion, sex, or national origin.