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Job Family: Customer ServicesReq ID: 371266Customer Success Manager - Remote US (East Coast)Are you looking for a company that empowers talent?Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.We truly have an inclusive and diverse team culture where you can be yourself.Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.Create a better tomorrow with us!About EV Charging-As-A-Service (EV CaaS)EV CaaS is redefining the EV charging market for private and public fleets, including autonomous driving fleets, transit bus agencies, and municipal and private fleets. We are building the next level of charging as a service, taking complete ownership and control of the charging infrastructure, the scheduling of the vehicles, the cloud platform, and the utility meter – in order toprovide the highest availability and resilience in the market. In this way, we will accelerate the adoption of electric-powered fleets by optimizing the delivery of power and making refueling seamless and efficient. By taking control of the utility meter, and optimizing EV charge rate and vehicle process flow, EV CaaS provides the lowest cost of electric fueling possible.The EV CaaS Customer Success Manager provides world-class post-sales professional services support to our key accounts. You will directly interact with our clients in the US, Canada and Mexico, identifying ways that our managed service can improve client fleet electrification, and demonstrating and driving that value across our customer base. You will guide each account through their pre-sales, implementation, and post-sale journey ensuring that the voice of customer is represented internally at all phases. As our EV CaaS platform will integrate with our customers’ fleets and charging infrastructure, a sound understanding of fleet EV charging and business case for electrification is required.The Customer Success Manager will play a key role in optimizing how the customer interacts with our managed service and drives upsell of new business opportunities by qualifying and nurturing installed base in support of our rapidly growing business. Your key metrics will include Annual Recurring Revenue (ARR) growth and customer satisfaction across your accounts.As the Customer Success Manager , you will:
Act as primary interface to managed charging customers in the after-sales phase
Ensure highest customer satisfaction throughout the execution and service phases of the engagement
Drive upselling opportunities to grow ARR (annual recurring revenue) and successfully renew the service for each account
Provide structured reports on customer health, satisfaction and ARR pipeline
Manage the cadence of customer communication including onboarding, training, and quarterly & executive business reviews
Deeply understand the customer’s business case for managed charging and ensures that Siemens delivers against the business case
Advocate for customer needs within the internal organization, including project management, service operations and product R&D
Organize regional customer engagement / user forums to drive loyalty and value
Participate in product development feedback loop to ensure product evolves to meet customer needs
You will make impact if you have the following qualifications:
3-5 years as individual contributor in Customer Success role
Proven track record of managing multiple accounts, growing funnel and ARR
Track record of driving action and follow-through in both customer and internal organization
Domain expertise in electricity sector, EV charging infrastructure and/or commercial fleet management
Fluent spoken & written English
Degree in business or other relevant field
Willingness to travel up to 50% to be with clients
Preferred Qualifications:
1+ years of people management experience
Experience with Customer Success software e.g., Gainsight
French and/or Spanish language skills
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.Benefits and Perks:
Competitive salary based on qualifications
Health, dental, and vision plans with options
Matching 401(k)
Competitive paid time off plan, holidays, and floating holidays
Paid parental leave
Wellness Program
Flexible Time off or Generous paid – time off depending on position level
Click here (https://www.benefitsquickstart.com/siemens/index.html) to learn more about our extensive benefits offerings.#LI-ACR#LI-REMOTEEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
Full-time