Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Atlanta, GA. The ideal candidate will serve as the first point of contact for customer inquiries, assisting clients with product and service-related questions, and ensuring a smooth and professional customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong customer-oriented mindset.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a timely and professional mannerResolve product or service issues by clarifying the customer's complaint and determining the best solutionDocument customer interactions and maintain accurate recordsCollaborate with internal departments to ensure efficient problem resolutionFollow up with customers to ensure satisfaction and maintain ongoing relationshipsProvide general administrative support to the customer service teamAssist in identifying trends in customer feedback and suggest process improvements