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Description:This position is apart of the Desktop Support for all internal users for this client's Corporate office. This is a help desk role that will provide troubleshooting and IT support for over 2,500+ users. The day consists of fielding calls & walk ins from end users (30% of the day) and troubleshooting (40% of the day) issues within desktops, computers, PCs, mobile devices all within Microsoft and Windows and then 20% documenting issues within the queue and providing notifications and updates to the end users. The remainder 10% of the day is spent coordinating with the other teams (Domain Services team and Storage/Server team and Network Services team on any remaining issues). Support Windows 7 Pro, 8.1 and Mac OSX Maverick / Yosemite laptops, monitors, and computers Support local and network HP printer/ copier / scanners Configure mobile devices like iPads, iPhones, Surfaces and Droids Use Adobe Connect to Set up meetings between offices and clients Image and Configure new and reissue laptops / desktops using SCCM / Symantec GhostSkills:Help, Desk, Desktop, Support, Tier, 2, 3Top Skills Details:Help,Desk,Desktop,Support,Tier,2,3Additional Skills & Qualifications:Very outgoing, able to communicate clearly to the end user and providing effective updates and resolutions on issues; able to get along with the team members as they are a pretty tenured group that likes to "joke around"Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
Full-time