Desktop Support Technician

Description We are seeking a highly skilled Desktop Support Technician to join our team. The ideal candidate will have experience in providing technical support to end-users, troubleshooting hardware and software issues, managing network printers, and administering Active Directory. This role will primarily focus on resolving break/fix issues, ensuring the smooth operation of desktop systems, and supporting users with technical inquiries.Responsibilities:

Provide technical support and assistance to end-users regarding hardware, software, and network-related issues.

Troubleshoot and resolve desktop, laptop, printer, and peripheral hardware problems in a timely manner.

Install, configure, and maintain desktop operating systems and software applications.

Manage network printers, including installation, configuration, and troubleshooting print-related issues.

Administer user accounts, permissions, and group policies in Active Directory.

Collaborate with other IT teams to escalate and resolve complex technical issues.

Document support activities, solutions, and procedures for knowledge sharing and reference.

Provide training and guidance to end-users on the effective use of IT systems and applications.

Assist in IT projects and initiatives, including hardware/software upgrades, migrations, and deployments.

Stay up-to-date with emerging technologies and industry trends to enhance technical skills and knowledge.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field preferred.

Proven experience as a Desktop Support Technician or similar role.

Strong knowledge of desktop hardware, software, and peripherals.

Experience in troubleshooting and resolving break/fix issues.

Proficiency in managing network printers and resolving print-related problems.

Familiarity with Active Directory administration, including user management and group policies.

Excellent problem-solving skills with a customer-oriented approach.

Strong communication and interpersonal skills.

Ability to work independently and collaboratively in a fast-paced environment.

Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

Availability for occasional after-hours support and on-call rotation may be required.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .