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- Monitor telephone system and take calls from APS schools
- Log all reported incidents and forward to a Case Investigator when necessary
- Escalate incidents to Leadership according to established processes and procedures
- Track and follow-up on calls when necessary
- Follow established processes and procedures.
- Maintain exceptional customer service posture at ALL TIMES
- Record and submit checklists or other documentation as required
- Strong customer service skills
- Prior experience with service desk support is preferred
- Prior experience working as a desk side support analyst is a plus
- Must have clean criminal record with the ability to pass finger-print background check
- Must be authorized to work in the Unites States
- Creativity and strong attention to detail
- Ability to work effectively on tight deadlines, as necessary
- Excellent command of English language
- Bi-Lingual – Spanish preferred
- Oral and written communication skills
- Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
- Positive, productive team player
- Desire to learn new skills and improve
- 3+ years’ experience in Service Desk support. Equivalent combination of education and experience will be considered.