Direct Client: Call Center Support

05 Dec 2024

Vacancy expired!

Call Center Support

Atlanta, GA

6 months contract

Summary:The Call Center Support Rep will work with a team of other call center support reps, under the general supervision of the Assistant Superintendent of Student Services who is responsible overall for the Call Center operations.

Scope of Work/Key Responsibilities:
  • Monitor telephone system and take calls from APS schools
  • Log all reported incidents and forward to a Case Investigator when necessary
  • Escalate incidents to Leadership according to established processes and procedures
  • Track and follow-up on calls when necessary
  • Follow established processes and procedures.
  • Maintain exceptional customer service posture at ALL TIMES
  • Record and submit checklists or other documentation as required

Skills and Qualifications:3+ years' work experience (minimum) … 5+ years preferred:
  • Strong customer service skills
  • Prior experience with service desk support is preferred
  • Prior experience working as a desk side support analyst is a plus
  • Must have clean criminal record with the ability to pass finger-print background check
  • Must be authorized to work in the Unites States

Personal Attributes:
  • Creativity and strong attention to detail
  • Ability to work effectively on tight deadlines, as necessary
  • Excellent command of English language
  • Bi-Lingual – Spanish preferred
  • Oral and written communication skills
  • Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
  • Positive, productive team player
  • Desire to learn new skills and improve

Education/Training:
  • 3+ years’ experience in Service Desk support. Equivalent combination of education and experience will be considered.

  • ID: #23902817
  • State: Georgia Atlanta 30301 Atlanta USA
  • City: Atlanta
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-12-05
  • Deadline: 2022-01-29
  • Category: Et cetera