Director, Communications and Policy, Visa Integrity Risk Program Management Office

19 May 2024

Vacancy expired!

Job Description and ResponsibilitiesEcosystem Security & Integrity (ESI) is a Global Risk group that is tasked with the role of upholding the security and integrity of the payment ecosystem through the interdiction of illegal and fraudulent activity.  This is achieved through the deployment of risk quality control and/or compliance programs.  The programs are deployed through Visa Rules and additional client guidelines and Visa performs quality control leveraging proprietary tools, specialized third party vendors, regional risk teams, and other stakeholders.   ESI also works with internal and external stakeholders to further its charter and initiatives.The key accountability of the Director, Program Management will manage the overall design and deployment of the Visa Integrity Risk Program, which specifically addresses merchant activities that have a heightened risk of illegal or fraudulent activity.    The position provides analytical and operational support to ensure policies, programs, and tools work together to help identify and respond to emerging risks across the payment ecosystem. The Director, Program Management will plan and drive varied projects and programs to ensure the program design and operationalization of policies, procedures, and controls are achieved according to timelines and goals.Essential FunctionsDevelop, maintain, and enhance Visa’s Integrity Risk Program (VIRP)Prepare and maintain all related Visa Rules, Policies and Procedures Partner with Visa Finance/Pricing to ensure the Integrity Risk Programs are supported by appropriate pricing & fee strategies that drive desired risk outcomesDevelop and maintain project plans and perform critical path risk analyses to anticipate and address execution risk to ensure programs are delivered to timelinesDevelop and maintain roadmap for program lifecycle and medium-term planningEffectively achieve KRI goals by scoping problems, designing solutions, identifying risks, remove roadblocks, and implement solutions at scale from inception to completion stage.Collaborate closely with cross-functional teams (Credit Settlement, Government Engagement, Operations, Case Investigations, Acquirer Controls, Data Science, Policy, Communications, etc.) to drive projects that advance security and integrity (e.g., improve operational processes, implement policy changes, pilot new detection models)Work closely with Legal on periodic regulatory landscape scanning as well as analysis of enforcement actions, and drive required updates or changes to the ProgramEngage with legal, investor relations, external regulators, policy makers, industry partners and advocacy groups to support the development of policies, putting in place controls that reduce unlawful activity and improve the safety and integrity of the payment ecosystemPartner with corporate communications, legal and other internal and external stakeholders to develop narratives and engagement and communications strategy for various organizations impacting emerging risks, safety and integrityEngage on regular basis with Regional Risk teams, and designated VIRP functional leads to ensure consistent program execution, but also to obtain feedback and input on further program enhancementsDevelop and support the deployment of external and internal training and communication materialHelp implementing governance and oversight of program management, including design and maintenance  Provide input to the Management Information Systems (MIS)/Analytics team to build-out required program MIS, KRIs and overall reporting packsPartner and collaborate closely with Government Engagement, Communications, and other areas to help develop an engagement strategy on advocacy groups active on topics that relate to the Integrity Risk Programs.Provide input into the design of the Visa Integrity Risk Program tools, analytic models and platforms, working with MIS, Visa Research and TechnologyThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

  • ID: #49966088
  • State: Georgia Atlanta 30301 Atlanta USA
  • City: Atlanta
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-05-19
  • Deadline: 2023-07-18
  • Category: Et cetera