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Customer: RoarkThis position leads a Customer Operations Manager (COM) team responsible for interfacing with customer account teams and customers to configure and own fulfillment of account-based equipment, service, and supply chain solutions to support our customer value-creation strategy. This leader is the primary interface between the company’s sales organization and its customer base, in driving world class service, optimizing costs, and supporting breakthrough go-to-market strategies for the North America customer operations organization. Within the revenue center/customer team environment, this position provides the operations perspective into collaborative strategic plans that result in enhanced customer and consumer value and increased responsiveness and agility. What You’ll Do for Us
Directly responsible for leadership of a field-based customer operations (COM) team.
Serve as operational leader as part of revenue center leadership team.
Plan, commercialize and execute revenue center level volume and profit generating strategic initiatives with equipment and/or service components.
Develop COM organization capabilities to sell operational products and service with an eye on future capabilities. Development of revenue center sales team operations skill and knowledge base.
Development and activation of COM engagement initiatives; talent development, communications, technical and selling skill growth programs, rewards, and recognition programs.
Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing.)
Lead short- and long-term business planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
Collaborate with Local Finance and FSOP Sales Team on planning & rolling estimates, forecasting, new products & platforms, and program execution, and customer value creation.
Active participation in the local committees/processes as the voice of the customer and the voice of field service; Freestyle Integration Team, ASR, and PM2. This position has direct and indirect P&L responsibility including operating expense, net service expense and capital budget management.
Qualification & Requirements
Bachelor’s Degree preferred. Master’s a plus.
4 years general management experience including direct people management experience.
2 years customer management experience or customer operational management experience
2 years product development and/or commercialization experience
Proven ability to lead teams and to develop organizational capabilities.
What We Can Do For You
Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
Proven ability to lead teams and to develop organizational capabilities.
What We Can Do For You
Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
Our Purpose and Growth Culture:We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
Full-time