Genesys Cloud engineer

Avance Consulting
Alpharetta, GA
26 Feb 2025

Vacancy expired!

Genesys Cloud engineer

Location: Alpharetta, GA (Day 1 Onsite )

RESPONSIBILITIES:
  • 2+ years experience in Genesys Cloud CX (Purecloud) technology
  • Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud
Solutions
  • Responsible for administration and support of Genesys Cloud solutions
  • Coordinate and write technical papers, articles, standard operating procedures and best practices
  • Perform in-depth analysis combining complex technical and business issues, sometimes involving
fast-paced, business-critical, high profile problem solving.
  • Ability to balance both support and project work when applicable; able to meet support/project milestones
  • Collaborates with Technical Account Managers, Project Managers & Sales where applicable.
  • Support testing effort

PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
  • Knowledge of Media / Voice gateway knowledge is a plus

    Enabling Excellence in Communication and Technology
  • Knowledge of SIP Protocol implementation and support Preferred
  • Excellent client service attitude and team focus
  • Understand best practices for a service organization
  • Development Skills/certifications as a plus are:
o Java/Java Scripto HTMLo Rest WEB Serviceso Genesys Cloud CX API so Microsoft SQL Servero Web-services, 3rd party API s
  • ID: #49358805
  • State: Georgia Alpharetta 30004 Alpharetta USA
  • City: Alpharetta
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2023-02-26
  • Deadline: 2023-04-25
  • Category: Et cetera